Reference
WebITTOMSC29
Job Type
Permanent, Full-time
Primary Sector
IT and Telecoms
Location
Greenhills, San Juan City
Description
A Telecommunications Solutions Company based in San Juan who is looking to hire a Technology Operations Manager who will be involved in managing the company’s entire IT operations and project implementations while providing highly exceptional customer satisfaction to external and internal clients.
The successful candidate will carry out the following tasks:
- Overall management of the company’s IT daily operations – which includes management of KPI, Service Levels and Team mentoring and training
- Provide technical input, solutions and recommendations for certain issues
- Maintain and develop operational and financial data reporting
- Supervise compliance in relation to budgeting, quality and customer relations
- Uphold policies and processes in compliance with industry standards
- Manage relationship between the firm, customers and vendors
- Liaise continuously with external and internal clients as well as clients to continuously sustain business relations.
It is essential that they have the following qualifications:
- 5 years relevant experience within the IT Operations arena with front-line employee management
- Highly skilled in client liaison and employee training and mentoring
- Previous experience in a call-center setup is nice to have but not essential
- Excellent critical thinking and problem solving skills is highly preferred.
If you feel you have the right skills and experience to carry the duties and responsibilities of this role, please send your CV immediately to cvs@i21recruitment.com. Please make sure you add in your employment history, duties and responsibilities per employment.
For further inquiries about the role, please contact me on any of these numbers: 09778521411 | 09178676445 | 09088995295 | 09253676445.
The successful candidate will carry out the following tasks:
- Overall management of the company’s IT daily operations – which includes management of KPI, Service Levels and Team mentoring and training
- Provide technical input, solutions and recommendations for certain issues
- Maintain and develop operational and financial data reporting
- Supervise compliance in relation to budgeting, quality and customer relations
- Uphold policies and processes in compliance with industry standards
- Manage relationship between the firm, customers and vendors
- Liaise continuously with external and internal clients as well as clients to continuously sustain business relations.
It is essential that they have the following qualifications:
- 5 years relevant experience within the IT Operations arena with front-line employee management
- Highly skilled in client liaison and employee training and mentoring
- Previous experience in a call-center setup is nice to have but not essential
- Excellent critical thinking and problem solving skills is highly preferred.
If you feel you have the right skills and experience to carry the duties and responsibilities of this role, please send your CV immediately to cvs@i21recruitment.com. Please make sure you add in your employment history, duties and responsibilities per employment.
For further inquiries about the role, please contact me on any of these numbers: 09778521411 | 09178676445 | 09088995295 | 09253676445.
Contact Info
